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Can I Cancel My Order?
If you’d like to cancel your order, please contact our customer support team as soon as possible with your order number. We’ll do everything we can to cancel it before it enters the shipping process. If your order has already been dispatched, we’re u
Can I Modify Items in My Order?
Once an order is placed, we usually can’t make changes to the items, including adding, removing, or swapping products, to keep processing and delivery running smoothly. If you need to make a change, contact us as soon as possible. We’ll do everything
How Do I Use a Coupon Code?
At checkout, pop your code into the ‘Discount Code’ field. Hit ‘Apply’ to see your updated total before completing your order. Just a heads-up—only one code can be used per order.
I Received a Wrong, Damaged or Incomplete Order.
We’re so sorry to hear this! We always aim for perfection, but occasionally things do go wrong. Please contact our customer support team right away with your order number and a brief description of the issue (e.g., damage, missing items, or incorrect
Who Do I Contact if My Order Didn't Arrive?
If your order hasn’t arrived within the estimated delivery time frame, please reach out to our customer support team. Have your order number handy. We’ll look into the status of your shipment right away and work to resolve any delivery issues.
I Need to Change My Shipping Address
We know mistakes happen! If you need to update your shipping address, please reach out to our customer support team as soon as possible with your order number and the correct details. We’ll do everything we can to update the address before your order
How Do I Cancel My Subscription?
You have complete control and can cancel your subscription at any time:1. Log In: Access your Rose-Hip Vital account.2. Go to 'My Subscriptions': Navigate to the 'Subscribe & Save' section.3. Select Subscription: Choose the subscription you wish to c
How Do I Skip a Subscription Delivery?
Need a little more time before your next order? Skipping your delivery is simple:1. Log In: Access your Rose-Hip Vital account.2. Go to 'My Subscriptions': Navigate to the 'Subscribe & Save' section.3. Select Subscription: Find the subscription you w
What is Your Return Policy?
Your satisfaction is incredibly important to us. If you are not completely happy with your Rose-Hip Vital purchase, please refer to our full Returns & Exchange Policy on our website for detailed information. Generally, we accept returns of unopened p
When Will I Get My Refund?
Once we’ve received and inspected your returned item, we’ll process your refund promptly. Refunds usually take 5–10 business days to appear on your original payment method, though timing may vary depending on your bank. You’ll receive an email confir
What Does Your 100% Money Back Guarantee Cover?
We’re so confident in Rose-Hip Vital that we offer a 100% Money-Back Guarantee. This lets you try our product with complete peace of mind. If you don’t experience the benefits as expected, please check the terms of our guarantee on our website or rea
Do You Ship Internationally?
Rose-Hip Vital ships internationally! Shipping costs will be calculated and displayed at checkout. If you have any questions about delivery to your region, feel free to contact us — we’re happy to help.
When Will You Ship My Order?
We aim to dispatch all orders promptly. Orders placed on business days are usually processed and shipped within 1–2 business days. Once your order leaves our warehouse, you’ll receive a shipping confirmation email with tracking details so you can fol
Do You Offer Free Shipping?
We sure do! We offer FREE shipping on all orders within Australia! We want natural joint support to be accessible, so there are no hidden shipping costs when you shop with us.
How Do I Change My Delivery Schedule?
Adjusting your delivery can be done at anytime, before your Subscribe & Save order has been processed, with just a few easy steps:1. Log In: Access your Rose-Hip Vital account.2. Go to 'My Subscriptions': Navigate to the 'Subscribe & Save' section.3.
Is Your Product 100% Australian Made?
Rose-Hip Vital is a family owned and operated company in NSW, Australia. Our rosehips are grown and harvested pesticide-free by a family business in Denmark, who perfected the extraction and drying process to make them more potent. We import the powd
How Much Do I Give My Dog?
Your dog's daily dose is calculated by their weight. Start with the Loading Dose for the first 3 weeks to kickstart their journey, then switch to the Maintenance Dose ongoing.Small Dogs Up to 15kgLoading: 2 Scoops DailyMaintenance: 1 Scoop DailyMediu
How Much Do I Take?
Whether you prefer the convenience of capsules or the versatility of powder, we've got you covered.● 150 Capsules - 3 capsules, twice daily● 250 Capsules - 5 capsules, twice daily● 125g Powder - 2 scoops dailyEach option delivers the same potent dail
What Are the Ingredients?
Rose-Hip Vital contains just one ingredient: the rosehip berry. Made from 100% Rosa canina fruit powder, our rosehips are farmed without pesticides and processed using a patented extraction and drying method—so nothing is added and nothing is removed